When I was younger someone told me: if given the option of getting upset, or laughing, always choose laughing – especially when this is at your own expense. And I’ve found this true in so many different occasions. A good laugh can instantly erase hours of frustration, or days of resentment, or even weeks of stress.

The other day, I was driving towards yet another early meeting, which would kick off yet another long, demanding day. Stuck in traffic and frustrated at the thousands of other people who thought they had a right to the road at this God-forsaken hour, I called Jenny to tell her I would be late to our meeting. She didn’t answer, so I left her a message, telling her that I was a bit behind, but would be there in a few short minutes...