Dell Community Pulse Mention
The Customer Experience Labs comments on the Community Pulse about how customers "just want to be heard." The Community Pulse is a great way for Dell, Inc. customers to be heard and to get their issues out in the open. The post goes on to say "...such a platform creates transparency where an organization has problems, but it is also a way to show that an organization is taking unsatisfied customers serious and is not afraid to show the current state of customer satisfaction." Sean…
Dell Community Pulse
There are many reasons we love to work with clients like Dell, Inc., not the least of which is that they genuinely want to engage and listen to their brand community. It is not unusual for Dell, Inc. to launch an application like IdeaStorm to take suggestions directly from the mouths of their community members, and then make changes to their company and products based on those suggestions. The next in the lineup of community applications is Community Pulse. Community Pulse allows anyone…